Raik Stolletz: Performance Analysis and Optimization of Inbound Call Centers
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Author: Raik Stolletz
Number of Pages: 219 pages
Published Date: 01 Aug 2003
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Publication Country: Berlin, Germany
Language: English
ISBN: 9783540008125
Download Link: Click Here
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